Hello everybody,
A friend of mine, after reading my posts, told me: “poor you! Why these misfortunes occur to you all the time!! If I were you I would stay home!” we had a good laugh… but it made me think that I need to tell you a story that happened to a friend, a story of which I was an eye witness 😉
It all started that evening when I was out having dinner with the girls; one of my friends Elsa was walking in her new shoes, which she was so proud of, and suddenly broke her heels!! Both of them! Loll… It was truly funny, especially that she said: “Hey girls, be careful there is a step over here!” just to realize afterwards that there were no steps at all, both her heels were just broken… on that night the poor Elsa has been mocked over and over again! Especially that she was bragging all night about her new shoes.
So on Saturday we decide to shop, and pass by the shoe store (where the deficient shoes come from of course) in Hamra, that we shall call Below Basics (a derivation of its real name). Fortunately, the shop owner was in the store, so Elsa told him: “Sir I bought these shoes a month ago, I wore them only 3 times, and the 3rd time the heels broke, so can you please repair them?.” he looked at her ironically, and said:” are you sure you didn’t fall on your knees and broke them!” he sounded like a school teacher …. Then he continued:”we are not a repair shop! We do not have an after sale service!” So she said:” in that case sir, where do you suggest I repair them, I am sure you know someone I can go to for repairs”. He answered, in the most serious way:” You shouldn’t feel that bad, after all they only cost 150$, nothing major! It’s not like you paid 500$.”
At this point I could tell how angry she was, she looked at me and said:” Sir do you see that girl, she is a blogger she will be writing about you in her blog! And you will see how the bad publicity she will create for your shop!” I take this opportunity to say that this blog is not intended to create bad publicity for shops or restaurants or others, rather discussing about good or bad experiences in the service industry J
We turned our backs and left… between you and me I was happy that she thought she will get her revenge through me… I felt important!!!
Is this shoe owner for real! I guess he failed to tell my friend that the $150 pair of shoes will self-destruct on the 3rd time she will wear them. Now seriously, not to mention the bad customer service experience, is a 150$ pair of shoes worth nothing nowadays?? Correct me if I am wrong but we don’t live in the richest country in the world, and we do wake up every morning with a national debt that has exceeded $ 50 billion.
Small compensation but Nader the shoe repairer in Hamra (next door to that hideous white and silver jeweller’s building Shaar) is a genius with ‘injured’ shoes
Hi maureen thx a million for the address as usual solution oriented
This is absurd, whenever we try to encourage a new shop we get such a disappointing customer service…. FYI sales is about customer service and satisfaction rather than just selling a product. Tip of advise: You get Profit from your Clients right… So you’d better KEEP THEM.
Hi Youmana,
indeed absurd and u r absolutely right they just don’t get it: they make a living out of us so they better treat us good
I cannot believe it!!!! This country will never evolve!! the shoes are $150 which is not cheap! i’m shocked….
hi Caren, yup what can we say! i believe 150$ is considered to b half of the minimum wage…
Oh my God, I can’t believe that happened, i’m never going to this shop! (I figured out the name)
hey hey smart girl!!!! i believe the shop is on sale now so already with 150$ pair of shoes his service was limited, do not want to think what the service will be with 50% off lollll
In my opinion someone should send the address of this page to the shop’s website! Elsa should beneficiate of a free pair of new shoes!!
Joelle you will be probably shopping for free very soon in almost all the boutiques 😉
hey hala, thx a million for reading nice one!!